Our Plain & Simple Booking Conditions
Our Plain & Simple Booking Conditions
1. What’s Included in the Price
Our price includes use of water, electricity, gas for cooking and hot water, wifi, cleaning before your arrival and clean linen each Saturday (sheets, pillow cases, bathroom towels and tea towels) for the number of guests stated. You’ll also find a hairdryer and a courtesy bar of soap and a toilet roll in each bathroom to get you off to a good start - naturally, you'll need to shop for further supplies as your holiday progresses. Where domestic help is shown on the summary tab, this is provided for two hours a day for the number of days shown. There are no additional charges other than:
- air conditioning in summer or heating in the cooler months if not included (see condition 14),
- final cleaning if stated below price table (see condition 9),
- the new tassa di soggiorno or tourist tax which the owner has to collect on behalf of the local authority in cash on your arrival (usually 1 or 2 euros per adult per night).
Please note that a small handling charge of 2% is added for British pound transactions made with credit cards (UK debit cards carry no additional charge). The handling charge for euro transactions is 3% for all cards.
For your security, card details are not retained in any form by Summer's Leases Ltd. All transactions are processed by our partner Secure Trading Ltd.
2. Booking Dates
Villas are usually let Saturday to Saturday. From October to May, arrival and departure dates can be more flexible.
3. How to Book
For properties with a button saying "Book Now!", you can check availability and immediately book on line. Otherwise you need to submit a booking enquiry first. If there are more than 8 weeks before your holiday, a 30% deposit is due on booking with the balance payable 8 weeks before arrival; if you are booking less than 8 weeks before your holiday, the full rent is due when booking. Upon receipt of your booking, we will confirm it by email within 24 hours. Instructions for arriving at the house and obtaining the key will be provided upon receipt of the full rent. For your peace of mind and financial security, your payment will be held in a Trust Account administered by an Independent Trustee until the end of your holiday. Only then is it passed to Summer’s Leases.
Arrival is usually between 5.00 and 6.00 pm to allow time for cleaning, unless a different time is shown on the summary tab. If you will be arriving later, please let us know as early as possible so we can tell the keyholder. Please note that arrivals after 9.00 pm are not usually possible.
Departure should be by 10.00 am. You are responsible for leaving the property reasonably clean and tidy as time is limited for preparing for the next guests, otherwise charges may be made for additional cleaning (see condition 12).
6. Number of People
Under no circumstances may more people stay at a property than the maximum number shown on the summary tab without Summer’s Leases' prior agreement and the payment of a supplement.
7. Extra Domestic Help or Cook
Can be provided at most houses where not already included: please enquire when booking.
8. Free Welcome/Breakfast Pack (if shown)
Where shown on the summary tab, you will find a simple snack with wine, a continental breakfast of croissants, jam, coffee, etc and tea and biscuits included in the price.
9. Final cleaning
Some owners prefer to receive payment for final cleaning at the end of your holiday. Where this is the case, it will be clearly shown below the price table.
10. Cancellations and Insurance
Should you have to cancel, we will do our best to re-let your week(s) and give you a full refund less a handling charge to cover our costs. (If we have to discount the price in order to rent the period, we cannot refund the amount of the discount.) However if the week(s) should remain un-let, we will be unable to give a refund. For this reason, we require you to take out holiday cancellation insurance. You are also asked to take out personal holiday insurance to cover such matters as travel, loss of money or belongings, accident, injury and medical expenses as the use of a property is entirely at the client’s risk. Should the owner be unable to provide the property after a booking has been confirmed, you will be immediately offered the choice of a better property or a refund in full.
11. Possible Problems
In the unlikely event of a problem arising in Italy, you should first consult the House Book and follow its advice. If this does not solve the problem, you should contact our Italian office. We cannot accept complaints made after you have left the holiday property if we have not been told of the problem and given the opportunity to put it right. We make every effort to ensure properties are maintained to a high standard, however we cannot be responsible for power cuts, interruptions to mains water or similar problems clearly outside our control.
12. Breakages, Damage etc
You are responsible for any breakages or damage done during your holiday. Minor breakages (glasses, crockery etc) should be replaced before the end of your holiday. More serious damage rarely happens, but we have to protect our owners’ property so in making a booking you give us authorisation to charge your card for any breakages you cannot replace, damage to the property or furnishings or additional cleaning if the property is not left reasonably clean and tidy (see condition 5). Any serious breakages or damage must be reported to our Italian office immediately to enable us to inspect promptly and ascertain responsibility.
13. Houses with a Phone
The cost of any calls you make should be paid in euro directly to the owner or keyholder before departure.
14. Heating / Air conditioning
The cost of air conditioning or firewood, gas or electricity for heating is usually not included in our price unless stated and should be paid in euro directly to the owner or keyholder before departure.
Conditions subject to change without notice. Summer’s Leases Ltd is an independent business operating as an agent for the overseas property owner.
Copyright (c) Summer's Leases Ltd 2012
Minor amendments June 2014